🔄 Return & Refund Policy

We want you (and your plants) to be totally happy with your order from Plantastic by Daley! If something’s not quite right, we’re here to help.

🛍️ Change of Mind

As many of our products are handmade and made-to-order, we do not offer refunds for change of mind. Please read listings carefully and reach out before purchasing if you have any questions!

📦 Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:

• A clear photo of the item and packaging
• Your order number and details

We'll assess the situation and offer:

• A replacement (where possible)
• Store credit
• Or a refund (case-by-case basis)

We may ask for the product to be returned before issuing a refund or replacement.

📬 Return Shipping

If a return is approved, you’ll be provided with return instructions. Return postage costs are the buyer’s responsibility unless the item was faulty or incorrect.

⏳ Time Frame

Approved returns must be sent back within 7 days of return approval.

🪴 Custom Orders

Custom and personalised items (including made-to-order stakes, trellises, and terrariums) are non-refundable, unless they arrive damaged or incorrect.

🐌 Slow Mail?

We are not responsible for delays caused by postal services once items are shipped. If you're concerned about timing, choose Express Post and leave us a note with any deadlines.

If you’re unsure or need help, we’re just an email away:
📧 plantasticbydaley@gmail.com